What we can do to help

Here are just some of the ways in which we can assist Communications Providers with WLR3.

Fulfilment & Assurance Portal

Whilst replacing WLR2, Openreach have consciously decided not to provide a web-enabled portal offering to enable fulfilment and assurance of WLR3. Once the WLR2 Service Provider Gateway is switched-off, all CPs will need to have access to an EMP-compliant fulfilment and assurance application.

Consequently, CPs are faced with the prospect of undertaking complex technical integration into the Openreach EMP/B2B Gateway via a mixture of SOAP and ebXML web services. The Openreach interface specifications comprise 1000s of pages of detailed technical information - information which CPs must master before being permitted to place live orders. The capital expenditure and technical risk associated with an in-house build are significant.

How We Can Help

• EquiLine is a turnkey web-enabled solution which gets CPs up and running quickly with WLR3
• EquiLine requires no upfront capital expenditure, just a simple, volume-based monthly fee
• EquiLine is fully-supported by our UK-based team with additional call-centre training courses/materials available upon request
• EquiLine enables CPs to focus on the business of marketing rather than the complexities of technical integration
• EquiBridge is ready-tested and Openreach EMP compliant

Above: Fulfilment & Assurance Portal - Our WLR3 solutions comprise our intuitive web-based EquiLine Portal and EquiBridge Gateway (BT Openreach EMP compliant) for rapid WLR3 deployment.

BACK TO TOP

Lengthy Product Establishment

• CPs must demonstrate to Openreach their technical competence and correct software integration as part of a lengthy product establishment process. CP technical staff must work closely with Openreach to successfully complete multiple phases of integration testing, against a test suite comprising over 800 discrete tests. This process can prove time consuming, costly and a distraction from normal business operations.

How We Can Help

• Our operations team can manage the Openreach on-ramping process on your behalf, ensuring the timely delivery of WLR3 capability for your business
• Our quality assurance team complete the Openreach compliance testing on the CP's behalf using their prior experience and our automated test suites

Process Changes

In addition to new product features and integration requirements, WLR3 brings significant process changes over WLR2. CPs planning to migrate from WLR2 need to carefully consider a range of issues - including staff training, changes to operational processes and customer communications - to ensure a successful transition.

How We Can Help

• We can provide training to both call-centre and process design teams to enable a smooth transition to WLR3 processes and procedures
• We provide UK-based operational support (including 24x7 as required) in cases of query or uncertainty

Product and Technical Changes

• As the WLR3 product evolves and matures, Openreach require CPs to make ongoing alterations to any OSS integrated into EMP. As interface specifications change, so must the software integrated into Openreach.

How We Can Help

• Our technical managers keep abreast of upcoming changes in Openreach EMP and can provide briefings on specific areas of interest
• Our technical delivery team maintain the integration into EMP, ensuring that new capabilities and features are promptly & proactively added to the platform
• We maintain an interest in (and attendance at) Ofcom-sponsored industry fora to ensure our Communications Providers' voice is heard

BACK TO TOP