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Migration, Training & Support

We can assist with the project management of a CP's migration from WLR2 to WLR3, including liaison directly with Openreach to ensure prompt customer establishment and verification of CPs' technical integration to Openreach EMP.

Using EquiLine WLR3 Portal, we can arrange to bulk-migrate existing WLR2 lines to WLR3 in order to realise the full benefits of WLR3 services as well as managing the overall project of WLR3 adoption.

Training and Support Services

To aid the transition from WLR2 to WLR3, we can provide training packages tailored for each specific audience, including:

  • WLR2 to WLR3 Briefing
    • An introductory half-day briefing for anyone interested in further information on WLR3, how it differs from WLR2 and the options for CPs seeking to migrate onto WLR3.
    • This briefing is of particular benefit to CP management, process design teams, OSS developers or call centre agents making the transition from WLR2 to WLR3 for the first time.
  • EquiLine WLR3 Portal Primer
    • A detailed introduction to EquiLine WLR3 Portal - run either as a full-day or over two half-days - covering order placement & tracking, fault reporting, line testing and other capabilities including portal dashboard and MIS reporting.
    • This course is particularly relevant to call centre staff and process design teams. It focuses on the typical day-to-day processes surrounding WLR3 and how EquiLine WLR3 Portal can be used to expedite common fulfilment and assurance scenarios.
    • This course may be run onsite or off-site and can be tailored specifically to a CP's implementation of EquiLine WLR3 Portal.

Support Services

  • We provide full technical support for our WLR3 solutions via our UK-based operations service desk Monday to Friday 9am - 6pm. We are also able to offer 12x5 and 24x7 support as additional options as required.
  • For CPs with 15 or more agents, we can also provide a fully-branded, dedicated operations service desk to assist with specific operational queries or issues on a 8x5, 12x5 or 24x7 basis. This service includes a dedicated 0845 inbound telephone number and options to customise call-handling processes. Please ask for further details.

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