Key Features

An equivalent product offering

• Under regulatory undertakings to Ofcom, BT Openreach has provided WLR3 to enable CPs to have access to the same product, assurance and fulfilment capabilities as BT itself, thereby enabling more effective competition and stimulating service innovation.
• WLR3 offers options to provision PSTN lines to temporary sites (such as building site Portacabins, caravans and docked ships) as well as payphones - just like BT Retail.

Better customer service

• WLR3 provides more specific information about sites. The full service inventory at premises is available pre-order submission to identify ready-installed, restartable or incompatible products.
• CPs can elect to takeover a working line at a premise in cases of home movers and even determine if a home mover can take their number with them. Details of open cease, modify or provide in-flight orders are also accessible in advance of order placement, reducing mis-provisioning and order rejection.
• In-flight orders can be amended by CPs up to the 'point of no return' in the provisioning cycle - or certain details modified thereafter without the need to cease and reprovide.
• It is possible to select and allocate numbers for new line provides/takeovers and to transfer numbers in from another line operator.

Dialogue Services

• Dialogue Services provide near real-time access to various Openreach services which can be used to pre-qualify orders and faults before submission.
• For instance, Dialogue Services provides direct access to Openreach engineer diaries for real-time appointing with customers.
• Other services include address search and lookup, which can reduce human error in order placement, thereby reducing order rejections as well as improving the speed and accuracy of order placement.

Keeping Informed

• Openreach provide a series of real-time notifications (KCIs - Keep Customers Informed) as orders and faults progress through their cycle. This includes notifications of line transfers away to other CPs - providing CPs with early notice of potential slamming and an opportunity to commence customer retention processes.

Debt Management/Revenue Protection

• Openreach provide a set of debt management and call revenue protection options for WLR3 via EMP including the ability to apply outbound call barring to lines immediately in near real-time.

Fault Reporting

• EMP provides a single fault reporting service for both WLR2 and WLR3 services. This is integrated into structured question and line test facilities so that CPs can accurately track customer-reported faults and - if required - request automated line tests.

Network Status/Notifications

• Additionally, Openreach provide access to information on the status of its network and notification of major service outages.

Open for business 24x7

• WLR3 orders may be submitted to Openreach without the need for volume projections or order quotas 24 hours per day (excluding planned Openreach maintenance). This is a significant advance over WLR2 which is only open 8am-6pm Monday to Saturday.