EquiLine WLR3 Portal

Here are just some of the ways in which we can assist Communications Providers with WLR3.

Safe & secure

• EquiLine WLR3 Portal uses industry-standard encryption technology (1024 bit SSL transport) and complies with OpenReach EMP security criteria. Each CP's data is held separately and securely on infrastructure within our secure UK-based data centres.

Zero-touch automation

• EquiLine WLR3 Portal's sophisticated provisioning orchestration and jeopardy management capabilities ensure that the majority of new orders (transfers, new lines) are handled with zero touch - minimising provisioning costs and enabling CPs to increase order volumes and focus on customer management.
• EquiLine WLR3 Portal will automatically lodge SLA issues with Openreach where orders go into jeopardy - minimising the administration involved and ensuring Openreach is proactively notified of jeopardy issues.

Above: Zero Touch Automation - Our WLR3 solutions comprise our intuitive web-based EquiLine Portal and EquiBridge Gateway (BT Openreach EMP compliant) for rapid WLR3 deployment.

Branded self-service order tracking & fault reporting portal

• As an option, EquiLine WLR3 Portal can provide a branded online portal for end users to track the status of their orders. Just quote the CP's order reference and the latest tracking details are provided.
• For many faults, end users can be guided through the fault reporting process themselves via the branded self-service portal. Faults reported this way are automatically logged with OpenReach and visible to CPs via EquiLine WLR3 Portal.

Above: Branded Self-Service Order Tracking & Fault Reporting Portal - EquiLine Self-Service Portal for WLR3 provides end-users with an online, fully-branded fault tracking capability which is also integrated into EquiLine CMC Portal for Communication Provider fault review & verification.

One low-cost monthly fee

• EquiLine WLR3 Portal is provided on a fully managed service basis - all these capabilities are available for one low, simple monthly charge.

Complexity, simplified

• The costs and complexity of integrating with OpenReach EMP are significant. EquiLine WLR3 Portal offers a ready-integrated, tried and tested solution which accelerates time-to-market - all for one simple, monthly fee.

Secure, tried and tested solution

Managed service - 24x7

Operational support

White labelled

• EquiLine WLR3 Portal is fully white-labelled and re-brandable. Upload your stylesheet and logo (or your resellers' logos) and the portal is distinctively re-branded in seconds.

Above: White labelled - EquiLine supports fully-configurable multi-level reseller/aggregator branding as standard.

Multi-level aggregator/reseller model

• EquiLine WLR3 Portal enables channel partners to manage their resellers' profiles online - creating logins, managing reseller hierarchies, assigning specific roles to specific logins. Channel partners can offer additional value-added services to their resellers (eg delegated fault reporting services, order jeopardy management services) simply by configuring the resellers into a hierarchy and assigning logins to those resellers. Alternatively, resellers may be configured to manage their assurance and fulfilment activities independently of a partner - all at the click of a button.

Above: Portal User Management - Equiline's delegated user administration capabilities put Communications Providers in control. Portal users can be explicitly configured to act on behalf of one or many brands within the CP's hierarchy, enabling flexible fine-grained control over agent permissions.

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Intuitive design

• EquiLine WLR3 Portal 's intuitive design makes for improved customer service whilst reducing call handling times and minimising training overheads. At every stage of the fulfilment or assurance process, EquiLine WLR3 Portal provides context-sensitive help and guidance - specific to the assurance or fulfilment scenario at hand.

Step-by-step fulfilment wizards

• EquiLine WLR3 Portal's step-by-step on-screen wizards guide staff through the most complex of ordering scenarios, enabling swift order entry and a refined customer experience.

Training

• We offer a full range of on-site training courses for staff - including the ability to tailor courses to CPs' specific requirements.

Easy rollout & upgrades

• EquiLine WLR3 Portal is a fully web-enabled portal application. It requires no installation or special hardware, just a web browser (eg Internet Explorer v6+ or Firefox v2+) and internet connection (recommended : minimum 1 Mbps DSL). Whenever OpenReach upgrade the EMP service, Fintech handle all the upgrades transparently and painlessly. We focus on the technology; you focus on your business.

Operational Support

• Stuck? Help is at hand - as standard, we provide an operations support service during business hours (Monday-Friday 8am-6pm) to provide help on all aspects of EquiLine WLR3 Portal. Unsure how to place an order or puzzled why OpenReach have rejected your order late in the provisioning cycle? Our support team are on-hand to offer guidance and advice. Out-of-hours operational support is available 24x7 as an additional option.

System Monitoring

• EquiLine WLR3 Portal is monitored automatically 24x7 - we track not just our infrastructure but also the wider OpenReach systems and network. Pre-emptive alerts are dispatched to our technical support team who are responsible with keeping the EquiLine WLR3 Portal service up and running day & night.

Enterprise grade managed services

• We deploy EquiLine WLR3 Portal onto enterprise grade hardware and networks in our UK-based data centres. We handle all the intricacies of security, backup and disaster recovery as well as ensuring full regulatory and data management compliance (eg Data Protection Act).

Industrial Strength

• EquiLine WLR3 Portal is the culmination of years of experience in designing and deploying highly concurrent call centre applications used by the likes of Vodafone, Orange and PostOffice. The EquiLine WLR3 Portal solution is deployed onto industry-leading BEATM and OracleTM application servers for scalability and resilience.

Above: Physical deployment - WLR3 Bureau services are deployed in an 'active-active' configuration for maximum resilience and scalability.

Play To Your Strengths

• EquiLine WLR3 Portal enables CPs to play to their strengths - marketing and acquisition/retention of end users. We focus on the business of systems integration rather than the business of end user acquisition/retention.

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