Case Study: Scottish and Southern Energy

Fintech Consultants' white-labelled solutions enabled Scottish and Southern Energy (SSE) to launch a range of broadband and fixed-line services to its home energy customers in conjunction with BT Wholesale.

The white-labelled solutions were adapted for use within SSE's own customer service centres enabling agents to have a real-time view of the progression of orders. Each of SSE's brands was fully supported, with agents able to switch between brands at the click of a button as required.

Key points :

• Complex provisioning orchestration leveraging proven capabilities for
  • Broadband provisioning
  • Internet services provisioning
  • Equipment (modem, router) provisioning
  • Mail services provisioning
    • Zero-touch automation of most orders
    • Automated jeopardy monitoring and management

• Rapidly reduced time to market/reduced implementation risk
  • Tried and trusted solution components
  • Established technical platform and management
  • White-labelled solution components can be rebranded as quickly and easily
  • Out-of-the-box back-end provisioning processes customisable for specific requirements

BACK TO TOP

• Encompasses multiple online/offline channels
  • Customer service portal in use across multiple call centres sites
  • Full support for SSE's home energy brands

• Enterprise integration
  • MIS integration

• Industrial strength technical implementation
  • Underpinned by BEA and Oracle technology

BACK TO TOP